If any customer trying to purchase a product on our platform encounters with a payment gateway error, he/she will be eligible for a full refund. If the customer pays but was not able to complete the automatic transaction process, or if the customer paid twice for the same product, a 100% refund will be issued.
Digital products which includes information products, online video tutorials, ebooks, courses, online webinars and so on can have a refund in the following cases:
Refunds will not be issued after a customer purchases a digital product and wants to immediately get a refund stating vague reasons like:
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