Payment Errors

If any customer trying to purchase a product on our platform encounters with a payment gateway error, he/she will be eligible for a full refund. If the customer pays but was not able to complete the automatic transaction process, or if the customer paid twice for the same product, a 100% refund will be issued. 

Digital Products

Digital products which includes information products, online video tutorials, ebooks, courses, online webinars and so on can have a refund in the following cases:

  • Digital product is not delivered within 7 days of payment
  • Digital product is mis-represented in marketing and doesn’t have the content as mentioned in marketing and sales materials.

Refunds will not be issued after a customer purchases a digital product and wants to immediately get a refund stating vague reasons like:

  • Purchased somewhere else
  • Not satisfied with the product (without consuming the product)
  • Changed mind
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